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We provide communication services for voice, video, conferencing and IM solutions, across a multitude of devices. The adaptability of the CTECH Collaboration Voice product suite, along with our flexible commercial models and SIP capability, means that we can satisfy any business needs, from a single person business, scaling right up to large enterprises with multiple locations, inbound and outbound contact centre teams and offices in multiple countries.
What is our Focus? Cutting edge, cloud-based, unified communications: PBX and Contact Centre. Our solutions complement existing technologies in the Office 365 suite such as Microsoft Teams, Dynamics, C.R.M, SharePoint. Easy to configure, cost-effective communications, what we provide are infinitely scalable and run on a monthly subscription pricing model.
What is our target market? It is simply any business that needs PBX telephony, Unified Communications or Contact Centre functionality to interact with their customers. We can work within any given market to the scope and provide infrastructure and interfaces to clients for on-premise, hosted or hybrid solutions.
Our Mission? We aim to revolutionize the way businesses interact with their customers, managing both inbound and outbound communications with intelligent joined up solutions. From provisioning to delivery, our cloud-based solutions can be accessed through the web, allowing as much or as little autonomy as your business requires. Simply put, we wish to give you our customers the tools and guidance to be able to completely satisfy your customer’s communication goals.
Some of what makes CTECH Collaboration Voice different:
A flavour of what we do
Cloud PBX: Connect your VoIP desk phone, PC, Mac, tablet or mobile device to our PBX solution. Callers will always hear a UK ringtone regardless of where the call is answered. All your telephony on your choice of device, behind one number.
PBX Services: Hunt groups, Pick-Up Groups, and Eavesdrop (Spy Groups) Create skills-based groups with Hunt Groups and Pick-Up Groups. Allow condition controlled eavesdrop on inbound and outbound calls.
Connect: Our Voice Connect feature using our Smart Trunk technology and Direct Routing natively integrates to the enterprise telephony features of Microsoft Teams, so you can make and receive calls using your Teams desktop and mobile apps to any device, anywhere in the world.
Call Centre Simplified: Flexible Inbound / Outbound Call Centre Solution. Add our Collaboration Voice modules and Agent Desktop with CTI including Screen-pop into Microsoft Teams (or Skype for Business) or your CRM: Microsoft Dynamics, Zendesk and other SaaS applications.
Call Handling Services: Number Management, Open Times, Menu, Queuing, Conditional Routing, and Group Voicemail. Control your inbound caller’s experience using our suite of call handling modules. Combine multiple Simple Voice modules to suit your requirements, making real-time updates to prompts and call flows online from any device.
Web Portal: Service management, reporting, CDR’s, contracts and billing, everything in one place.
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